Refund Policy
TERMS OF YOUR PURCHASE
INTERVENE products contain CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We observe complete compliance with FDA regulations. As these products have not been evaluated by the FDA, we make no claims as to the benefits for the products. If you purchase our products, you are relying on your own evaluation as to the benefits these products may provide. All unopened products may be returned within 14-days of the delivery date for a full refund less any shipping charges. Please contact support ( @ ) intervenecbd.com
Damage During Shipping
All shipments are carefully inspected before leaving our warehouse.
All claims for damaged product must be made with 72hrs of delivery. Please contact us and provide detailed information and photos for any product damaged during shipping at [email protected] for instructions.
Exchanges
We replace items only if they are defective or damaged in transit. If you wish to exchange for the same item, please send us an email with images showing the defects. You will receive instructions on how to proceed.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Cancellations
If you wish to cancel your order, please call our Customer Service at 970.439.5675. Your cancellation must be made before your order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged.
If a cancellation is placed after the order shipped, it is up to the customer to refuse the unopened package or send the unopened package back. Once the package is returned, a full refund will be issued, less shipping costs both to and from your delivery address. All cancellation refunds are processed within five business days. We reserve the right to cancel any order at any time.
Once a package has been opened, it is no longer eligible for cancellation. At this point, our standard returns policy applies.